I clicked on a section while it had the x on it to reset it and it froze and a popup saying the game has crashed, but the only message was 'Fatal Error!' Originally posted by smjjames:I was trying to solve the puzzle part in the Reflections chapter that looks like a virus when I crashed.
(See warning above about personal information.)Īdditionally, if you happen to have something like OBS, NVIDIA's Shadowplay or AMD's ReLive running, video footage of your issue is also very helpful! Copy the latest log file that was generated and either email it to us at or use a site like Pastebin and include the link here.Windows: C:\Users\\AppData\Local\Genesis Noir\Saved\Logs (WARNING: The log file maybe contain some information about your computer and OS username, which you can either remove first or use the email option to ensure they're not publicly accessible): To retrieve these follow the below steps. If possible, it is very useful if you can provide us with game logs. Version Number (found on the pause menu in the lower right corner).When making a report please include the following details whenever possible: However, as long as you tell us where you got stuck, we can quickly provide a save data file which will allow you to bypass the issue until a permanent fix is found. We will get to bugs but there may be a significant delay before we can solve them. As such we have less time to dedicate to Genesis Noir support. Our small team is currently working on new projects. If you encounter any issues or experience a bug, please consider reporting details of your encounter in this Steam thread. We'll be closely monitoring our communications for bug reports.
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